How to Report Repairs

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To report a repair you can contact us on 02920 481203, Monday – Friday 8:45am – 4:45pm. You can also email us at but please don’t report emergency repairs via email. 

Our Out of Hours service is provided by Delta Welbeing and the office phone will automatically divert you to them as our Out of Hours provider. 

Press option 1 to speak to someone in Welsh and option 2 for English. You will then need to press option 4 to report a repair and explain that you are an Aelwyd Housing Resident. Please listen carefully to the options as these are subject to change. 


When reporting a repair you will need to provide the following details:

  • Your name and address
  • Your contact telephone number
  • Specific dates or times when we can get access to your home 
  • The exact nature of the problem

If the repair is not urgent, our staff regularly visit your community so you can speak to them during their visits. 



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Out of Hours Service

Our Out of Hours service is provided by Delta Wellbeing. To report a repair Out of Office hours please call the main Aelwyd Housing office number on 02920 481203 and wait to be connected to Delta Wellbeing.

Aelwyd Housing

8:45am - 4:45pm : Mon - Fri

Unit 9 Ty Nant Court
CF15 8LW