Get Involved

There are a number of ways you can get involved with Aelwyd Housing. 

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Grwp Golwg

Our regional resident consultation groups are called “Grwp Golwg”, which translated means “Opinions Group”. They are an opportunity for residents to feed their views and ideas into Aelwyd services.

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You Said , we Listened

Here you will see a snapshot of the actions Aelwyd Housing has taken following conversations held with residents.

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Resident Consultation

As a Housing Association Aelwyd Housing regularly consults with residents about the services we offer and how these are received by residents.

Recent consultation topics include:

  • Scheme Co-ordinator Service
  • Community Alarm Provision
  • Lifts in Schemes
  • Laundry Facilities
  • Communal Area Facilities
  • Gardening Services

Resident Satisfaction

Aelwyd Housing is proud to be one of the highest rated Housing Associations in Wales for resident satisfaction. Aelwyd residents are consulted about satisfaction regularly for example, for each repair undertaken, when they move into a new home and following any ASB reports. 

Welsh Government RSL Satisfaction survey 2022
Aelwyd Satisfaction Survey Results 2021

Have Your Say

We are always keen to hear from residents and this form can be used to report any complaints, compliments or concerns. Information about how we deal with complaints is available on the website and can be found within the “Useful Information” section.

Go to form

What Matters

Aelwyd Housing is keen to establish what matters to individual residents. All residents are offered an opportunity for an annual home visit to meet with a member of the team and feedback on what issues are most important to them.


We’re here to help

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Out of Hours Service

Our Out of Hours service is provided by Delta Wellbeing. To report a repair Out of Office hours please call the main Aelwyd Housing office number on 02920 481203 and wait to be connected to Delta Wellbeing.

Aelwyd Housing

8:45am - 4:45pm : Mon - Fri

Unit 9 Ty Nant Court
CF15 8LW