Tenant Zone

How do I report a repair?

To report a repair you should contact the Association’s office directly by telephoning 029 2048 1203 between the hours of 8.45 a.m. and 4.45 p.m. Monday-Friday, or alternatively inform your Scheme Co-Ordinator, (if you have one).

For emergency repairs outside of normal office hours please telephone

01685 383120

or alternatively use one of the emergency pull cords which may be fitted within your property.

When reporting a repair you will need to provide the following details:

Alternatively if the repair is of a non-urgent nature, regular scheme visits are undertaken by members of staff and you are more than welcome to speak to them during their visit.

More information regarding repairs can be found in the Repairs Handbook and a link to this document will be available shortly.

General Information

This section contains useful information not related to heating. Information about heating systems can be found below.

If you are receiving benefits,  things could soon be changing for you. Introduced by the UK Government, the Welfare Reform Act will see the way people receive benefits, and the amount they receive, change over the next few years.

It’s going to be a big change for many people, so the sooner you find out how this affects you, the better prepared you will be. The following website  will guide you through the process of the changes to your benefits. You will be able to see when things will start to change, how this will affect you financially and how you can get the right help and support to see you through.

On this website you ‘ll find all the facts about each change, explained in a straightforward way.

On the organisations which can help section, you can find details of the right organisations to support you every step of the way. You will also be able to read the stories of real life people who will be affected by the changes and who have found out what it means to them.



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Scheme Visits by Housing Officer Jan - May'18 English docx 17.82 kB Communal cleaning English pdf 233.48 kB

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Using Temporary Heaters

If at any time you should require temporary heating for any reason the Association has produced some useful advice and guidance which can be found here:

Using Temporary oil heaters English pdf 77.58 kB Using Temporary Convector heaters English pdf 76.49 kB Using Temporary oil free heaters English pdf 48.7 kB

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