Tenant Zone

How do I report a repair?

To report a repair you should contact the Association’s office directly by telephoning 029 2048 1203 between the hours of 8.45 a.m. and 4.45 p.m. Monday-Friday, or alternatively inform your Scheme Manager, (if you have one).

For emergency repairs outside of normal office hours please telephone 029 2061 9217 or alternatively use one of the emergency pull cords which may be fitted within your property. See the associations policy for more info: Out of hours repairs policy

When reporting a repair you will need to provide the following details:

• Your name and address.
• Your contact telephone number if you have one. (Please let us know if you do not want your telephone number passed to a contractor).
• Specific dates or times when access to your property is, or is not, available.
• The exact nature of the problem.

Alternatively if the repair is of a non-urgent nature, regular scheme visits are undertaken by members of staff and you are more than welcome to speak to them during their visit.

More information regarding repairs can be found in the Repairs Handbook and a link to this document will be available shortly.

General Information

This section contains useful information not related to heating. Information about heating systems can be found below.

Electric Heating Systems

With the changing of the seasons those of you who have Economy 7 heating systems may need to consider how best to adjust your night storage heaters to gain the maximum efficiency and reduce costs.

A simple instruction sheet to help you to do this is available for your guidance and can be found here:

Using Temporary Heaters

If at any time you should require temporary heating for any reason the Association has produced some useful advice and guidance which can be found here: